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Empathic Hygiene — The Patient Experience

Everything from a hygienist's nonverbal communication to the way they narrate the exam and cleaning can be executed to keep stress levels down, comfort levels high, and patients returning time and time again. The complete step-by-step guide, with real patient-treatment videos.

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22 Lessons
1Next Level Hygiene: Introduction
2Prologue: Why Are You Telling Me All of This?
3What This is All About
4The Dental World: Team Tools
5The Four Fears
6An In-Depth Look at Comfortable Patient Treatment
7Introduction to the Podcast and Videos
8Growth Platform Podcast: Kat Wojewoda 4 Block Roles: Hygiene
9One: First Impression
10One: Sidebar
11Two: Crossing the Threshold
12Three: Making Time To Connect
13Four: No Surpises, No Sudden Moves
14Five: Basic Nonverbal Cues
15Six: Leading up to Treatment
16Seven: As You Move Through Treatment
17Supplement: All is Well
18Empathy Exercise: Memorable Encounters
19Room Prep & Example Preparation Checklist
20Patient Treatment Video 1: Jessica
21Patient Treatment Video 2: Sean
22Patient Treatment Video 3: Diane