#14 Next-Level Hygiene: The Secret To Patient Loyalty

The body does not discriminate between psychological discomfort and physical discomfort. They stack on each other and interact. Otherwise innocuous levels of anxiety–from something as simple as uncertainty–raise primary pain sensitivity, and sensations received in that state quickly spiral into discomfort. This all leads to increased discomfort and pain during instrumentation. 

That's just one aspect of something you already know to be true: patient comfort is complexly related to all of the outcomes we care about as medical professionals and practice owners, and worth understanding in detail. And the key to it all is an objectively learnable empathic connection. It's here, step-by-step, woven into the steps of the average hygiene visit.   

Now you can learn how everything from the hygienist's nonverbal communication to the way they narrate the exam and cleaning can be executed to keep stress levels down, comfort levels high, and patients returning time and time again to get the best care they've ever received.