Blog

Stop Avoiding and Start Preparing for High-Stakes Conversations: The ConflictBuster

communicationconflicttoolsJan 31, 2018

The Conflict Buster helps you process a situation into an outline for a conversation and a group of lists to help you execute that conversation as effectively as possible.

Shaking the Cheek

clinicaltips and tricksvideoJan 31, 2018

Dr. MacInnis always practiced under the assumption that if you weren't getting unsolicited compliments on your needle technique, you weren't doing it right.

The Four Fears

4fearspatient loyaltyteamtrainingJan 23, 2018

Training is not about doing the learning for your team. It's about giving them the framework to understand how to apply what they learn.

Object Lesson #1: Decision Trees and Desire Paths

decision treeDec 15, 2017

Why does anyone try to do things differently than the way it first occurs to them? To get different results, usually.

Does it move? Yes it does!

decision treeOct 4, 2017

Soon we'll be blogging regularly about management, decision making, organization and anything else we think will entertain, inspire and motivate.